Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair sensor issues the same day you call. Our technicians carry common sensor parts in their service vehicles, allowing for quick repairs. For standard sensor alignment or cleaning, repairs typically take 30-60 minutes. If your sensors need replacement, we stock most common brands and can usually complete the job in a single visit. Emergency sensor repairs are available 24/7 for situations where your garage door won't close properly, which can be a security concern.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues typically stem from several common causes. Misaligned sensors are the most frequent problem—they can be knocked out of position by accidental bumps from bikes, trash cans, or lawn equipment. Dirty sensor lenses blocking the infrared beam are another common culprit, especially in dusty garages. Damaged wiring from weather exposure, pests chewing on cables, or general wear can interrupt the signal. Power surges can affect the electronic components, and age-related wear eventually affects all sensors. Sun interference can also cause issues when direct sunlight hits the sensors at certain times of day. Our technicians will diagnose the exact cause and recommend the most cost-effective solution, whether that's a simple realignment, cleaning, or full replacement.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We offer flexible financing options to make your new fiberglass garage door installation affordable. We partner with leading financing providers to offer competitive rates and terms that fit various budgets. Options include 0% interest for qualified buyers on shorter terms, and low monthly payment plans for larger projects. The application process is quick and can often be completed during your free in-home estimate. Most customers receive approval within minutes. Contact us for details on current financing promotions and to see if you qualify. We believe every homeowner deserves a beautiful, functional garage door, and we work hard to make that accessible.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a thorough 25-point inspection covering all critical components of your garage door system. We professionally lubricate all moving parts including springs, hinges, rollers, and bearing plates using specialized lubricants designed for garage door systems. Spring tension is carefully adjusted to ensure proper door balance. All safety features are tested, including the auto-reverse mechanism and photo-eye sensors. We inspect the opener system, including the motor, chain or belt, and remote functionality. Weather seals are examined for wear and proper function. This preventive care extends your door's lifespan by years, prevents costly emergency repairs, and ensures safe operation for your family.

Question 5

Are you licensed and insured?

Accepted Answer

Absolutely. Garage Door North Wilkesboro is fully licensed, bonded, and insured in the state of North Carolina. All our technicians are factory trained on major garage door brands and many hold master technician certifications. Our insurance coverage protects you and your property while we work—this includes general liability insurance and workers' compensation coverage for our team. We're happy to provide proof of insurance upon request. This protection, combined with our commitment to quality workmanship, gives you complete peace of mind on every job.

Question 6

What warranty do you offer?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all labor and parts we install. This means if anything related to our workmanship fails within that period, we'll fix it at no additional cost to you. Additionally, manufacturer warranties on new doors and openers typically range from 1 year to lifetime depending on the product and component. For example, many premium door sections carry lifetime warranties, while springs and openers typically have 1-5 year manufacturer coverage. We'll explain all warranty details before any work begins so you know exactly what's covered.

Question 7

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours, including removal of the old door. This timeframe can vary based on factors like the complexity of the installation, whether we're installing a new opener, and any modifications needed for the door opening. We always aim to complete installations in a single day so you're not left without a functioning garage door overnight. Our team arrives with all necessary materials and equipment, and we clean up completely when finished.

Question 8

What brands do you service and install?

Accepted Answer

We service and repair all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Raynor, and many others. For openers, we work with LiftMaster, Chamberlain, Genie, Craftsman, and more. As an independent company, we're not locked into any single brand, which means we can recommend the best door for your specific needs and budget rather than pushing a particular manufacturer. This also means we can service and repair virtually any garage door you currently have.

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